HCM Minds at Work

Drivers keep the economy moving, but keeping drivers engaged and committed requires far more than competitive pay.
In this episode of HCM Minds at Work, host Christian Gomez welcomes Rachel and Jocinda from PS Logistics to explore how their team is tackling one of transportation's biggest challenges: attracting and retaining talent in a highly competitive labor market. They share how a focus on benefits, employee care and leadership development has helped create a culture where people feel connected to the organization and motivated to stay.
Rachel and Jocinda also discuss the importance of change management, supporting employees through acquisitions and growth and preparing the workforce for the future through technology and innovation. It's a thoughtful conversation about building trust, developing leaders and creating an experience that keeps employees coming back, even in an industry known for high turnover.

Kate Daly, CHRO of Lakeshore Recycling (LRS), will discuss her organization rapid growth support strategy.  LRS, a waste and recycling company with more than 50 sites, adopted ADP Lyric HCM after rapid acquisition growth exposed the limits of its paper-based HR processes. ADP unified hiring, onboarding, workforce management and payroll in a single system and extended access through mobile tools for field managers. The company reported that new acquisitions could be integrated within 30 days, onboarding time fell from 10 days to six, frontline turnover dropped by almost 12% year over year, overtime decreased by 18%, and audit preparation time declined by 60%.   More LRS insights 

Educators play a critical role in shaping future generations, but attracting and retaining great teachers has never been more challenging.
In this episode of HCM Minds at Work, host Christian Gomez welcomes Jennifer Foreman, chief human resources officer at Charter Schools USA. Together, they discuss the challenges of navigating a national teacher shortage, the importance of cultivating mission-driven cultures and why strong leadership is essential to the success of every school.
Jennifer also shares how her team is using talent management, workforce analytics and HR technology to make work easier, develop leadership pipelines and create a better employee experience. It's a thoughtful look at how strategic HR practices can help schools strengthen communities while staying focused on student success.  Reducing Teacher Retention for Charter Schools: CSUSA + ADP Lyric HCM

In this episode of HCM Minds at Work, Melissa Glennon, senior director of client marketing at ADP, speaks with Terry Boyd, executive director for global payroll, time and absence at Bristol Myers Squibb. Terry shares her decade-long journey leading payroll across 42 countries, transforming it from a patchwork of systems into a unified global human capital management (HCM) and payroll solution with ADP.
She highlights the impact of major acquisitions; the efficiencies gained through standardization and how artificial intelligence (AI) tools are reshaping payroll validation to save time and improve accuracy. Terry also reflects on the importance of compliance, the value of strong , and her advice for organizations seeking to expand their global payroll strategy.

What does it take to create a people-first culture in a fast-paced restaurant environment, one that not only keeps employees engaged but also delivers a consistent experience for customers?
In this episode of HCM Minds at Work, host Christian Gomez sits down with Cortney Worle, chief people officer at Cafe Rio, to explore how her team is shaping careers and building a culture of growth from the ground up. Courtney shares why “you can build a career here” isn’t just a slogan at Cafe Rio — it’s a lived reality, supported by training programs, English as a second language (ESL) initiatives and long-term compensation investments for managers.
She also reflects on the challenges of rewarding talent, developing leaders and keeping communication impactful at scale, and how ADP has played a role in simplifying reporting and performance management so her team can focus on people, not paperwork. It’s a candid look at how Cafe Rio is creating careers, driving retention and building stronger connections across the business.

In this episode of HCM Minds at Work, Christian Gomez talks with Richard Tyler, chief people officer at Conway Regional Health System, about his 17-year journey modernizing HR. From replacing paper files with automated systems to building a culture that puts caregivers first, Richard shares how HR became a true strategic partner.
He reflects on milestones like achieving Magnet designation, reducing turnover and being named a Best Place to Work, proof that investing in people drives both culture and patient care. Richard also looks ahead to the role of artificial intelligence (AI) and personalization in shaping the next chapter of HR.

Christian Gomez, vice president of strategy at ADP, sits down with Courtney Abraham, chief people officer at Current Lighting, to discuss how a lean but mighty HR team is reimagining workforce planning and career growth in manufacturing.
Courtney shares how her team supports employees across four continents, from launching community-driven recruiting initiatives in Mexico to investing in education programs that help employees earn high school diplomas. She also explains why she thinks AI is “the intern everyone didn’t know they needed” and how it’s reshaping upskilling and change management.
This episode explores how blending business acumen, community partnerships and emerging technology helps build loyalty, strengthen talent pipelines and prepare teams for the workforce of tomorrow.

In this episode of HCM Minds at Work, host Christian Gomez sits down with April Smith, vice president of pay and benefits management at Senior Lifestyle, to explore the challenges and opportunities of supporting employees across a complex, 24/7 operation.
April shares how she’s focused on creating a true sense of belonging for employees, whether they’re working overnight shifts, across different communities or in roles that can sometimes feel disconnected. She opens up about a recent challenge with their 401(k) vendor and how finding the right partner became essential to helping employees feel confident in their financial decisions. From workforce management to flexible pay schedules, April highlights why building confidence in pay is more than a benefit — it’s foundational to trust and engagement.
Together, April and Christian discuss how HR leaders can navigate complex work environments, foster stronger employee connections and ensure that pay and benefits empower people, not confuse them. They wrap up with what’s next for Senior Lifestyle and how April continues to reimagine the employee experience.

Maria Aguirre is the SVP, Global Payroll & HR Systems Operations SVP, Global Payroll & HR Systems Operations at Edleman, leading a global team in the delivery and utilization of global payroll and HR systems operations while reducing operational costs and minimizing risk.
 
Maria shares how she develops and implements HRIS policies and procedures, supports service delivery, and facilitates a culture of quality and satisfaction.

In this episode of HCM Minds at Work, host Melissa Glennon talks with Stephanie McKinney, chief human resources officer at Steel Partners, about what it takes to support a workforce spread across 15 diverse operating companies, from industrial manufacturing to financial technology and even youth sports. Stephanie shares the journey of implementing ADP® Lyric HCM from the ground up, creating a unified system that streamlines payroll, performance, succession planning and employee communication. The result: better data, more efficiency and stronger decision making at every level of the organization.
Stephanie also reflects on the importance of succession planning across a decentralized business, how Steel Partners is investing in its future talent pipeline and why flexibility and opt-in adoption are key to driving engagement. It’s an inside look at how HR leaders can scale people practices across complex, global environments while keeping employees at the center.